Franchises - Overview

A restaurant client that employs Crunchtime may have restaurants operated by Franchise partners that are separate legal and financial entities, and therefore need to have some discrete setup data.  The Franchising functionality can be used to allow companies to support multiple franchisors and franchisees within one corporate database.  Franchisors and franchisees will have their own web site URLs for Enterprise Manager Web and Net-Chef; this will determine which screens and functions they will be able to access (see FAQ #1 below for more details). Also, locations and application users can be linked to a franchise entity in their respective setup screens, so that they can only access and be accessed within the selected franchise.

Franchising has been implemented in certain areas of the Enterprise Manager Web application. Within these areas, the following principles dictate the data relationship between the franchisor and various franchise entities (e.g. Franchise A and Franchise B):

• All franchisees can see franchisor-created data, but cannot edit it.
• A franchisee can create new data, which they can see/edit, but they cannot see data created by other franchisees.
• Franchisors can see franchisee-created data, for all franchises.

 

Click HERE to see a summary of the functions available to franchisees.

 

Franchising FAQs

Q1: Why do I have to contact Crunchtime to set up Franchising for my company? Doesn't the Franchises setup screen work?  Answer

A: You can use the Franchises setup screen to store data about your franchise entities, but Crunchtime has to set up the back end infrastructure, such as URLs and database schemas for each franchise entity. For that reason, you cannot activate a franchise entity until Crunchtime has done the groundwork.

Q2: Who is in charge of purchasing licenses? Does each franchisee purchase their own, or does everyone share the franchisor license?  Answer 

A: Crunchtime franchising accounts for both of these scenarios. In the Franchises setup screen the franchisor can indicate a license key for each franchise entity. If more than one franchise entity use the same key, you have the opportunity to allot how many active locations from your license can be used for each franchise entity.

Q3: Does the franchisor have access to franchisee data?  Answer

There are two ways in which the franchisor can access data from their franchisees:
Reports: Reports from the franchisor URL can be run across both franchisor and franchisee data. (Franchisees can only run reports on their own data.)
Franchisee URL: Franchisor Application Users can be granted access to franchisee URLs on a case-by-case basis via the Application Users setup screen. (Franchisees can only log in to their own URLs.)

Q4: What if an employee works at locations in two different franchise entities? Can their data be shared between the franchise entities?  Answer

A: No. If an employee works at locations in multiple franchise entities, they must be entered into each URL separately.

Q5: Can franchise entities have different post calendars? Answer

A: No, the franchisor has control over the Post calendars. For consistency in reporting and for viewing metrics on the Net-Chef Dashboard, all locations need to have the same Post Dates.

 

 

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